FAQs

Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Can I modify or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.

How will I know my order was placed successfully?

You will receive an order confirmation email shortly after placing your order. If you don't see it, please check your spam folder.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. Delivery times and rates vary by location.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Use it to monitor your delivery status.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive the returned item.

Products

Are your products in stock?

Inventory levels are shown on each product page. If an item is out of stock, you may be able to sign up for a restock notification.

Contact

How can I reach customer support?

You can contact us via our Contact page or email us at paktivaCO@outlook.com. We respond within 1–2 business days.